UTAR Sungai Long Campus
Room KB317, Level 3, KB Block,
Jalan Sungai Long,
Bandar Sungai Long,
Cheras, 43000,

Tel: 03-9086 0288 ext 211, 866, 868, 874
Mobile: 016-223 3820

UTAR Kampar Campus
Room C103, Student Pavilion 1,
Jalan Universiti,
Bandar Barat, 
31900, Kampar, 
Perak Darul Takzim

Tel: 05-468 8888 ext 2537, 2506, 2545
Customer Service Charter

Our Guiding Principle:

Provision of quality service to final year students, graduating students and alumni on

• Employment /Career /Placement

• Industry Training

• Post Graduate Studies and Financial Assistance

• Surveys (for both UTAR survey and Tracer Study, as well as Employer Survey)

• Alumni Relation Activities

• UTAR Alumni Association of Malaysia


Our Commitment:

• Courteous and helpful at all times

• Reply to enquiries /requests/feedback/complaints promptly

• Give accurate and clear information

• Work together with UTAR Alumni Association for Alumni bonding and networking


Our Customer Service Standards:

A.   For compilation of data for Ranking/Rating exercises required by faculties and DQSA, DARP aims to:

  • initiate immediate compilation of data by deadlines of surveys
  • submit and upload data and analysis reports in the Share folder for all Deans and relevant departments/division  within fourteen(14) days after completion of surveys.


B. For request by Faculties and DQSA (for ratings by Agencies/Professional Bodies) on surveyed results, DARP aims to submit accurate reports/enquiries/requests within fourteen(14) days from date of receipt of report/enquiry/request or by any given deadline,  whichever is earlier.


C.   For dealings  with  internal UTAR faculties/departments/alumni/graduating students/final year students, DARP aims to:

  • respond to all requests/enquiries/feedback/complaints within three(3) working days
  • resolve all requests/enquiries/feedback/complaints, within seven(7) working days from date of receipt of request /enquiry/feedback/complaint.


D.   For requests/enquiries via telephone calls/emails, DARP aims to:

  • Immediate respond to all telephone calls
  • respond to emails within two(2) working day


E. Guide UTAR Alumni Association for continuing growth and expansion in term of association membership and contribution towards the development of the University.