DARP Service Charter

The UTAR Department of Alumni Relations and Placement (DARP) is established to foster close relationships with our alumni, facilitate job placement for the final year students and graduates, and create opportunities for alumni to network, exchange information and receive updates on news and events from the university.

Provision of quality service to final year students, graduating students and alumni on:
  • Employment / Career / Placement
  • Industrial Training
  • Postgraduate studies and Financial assistance
  • Survey (UTAR Survey, Tracer Study and Employer Survey)
  • Alumni Relation Activities
  • UTAR Alumni Association of Malaysia

  • Courteous and helpful at all times
  • Reply to enquiries / requests / feedback / complaints promptly
  • Give accurate and clear information
  • Work together with UTAR Alumni Association for Alumni bonding and networking.

A. For compilation of data for Ranking/Rating exercises required by faculties and DQSA, DARP aims to:
  • initiate immediate compilation of data by deadlines of surveys
  • submit and upload data and analysis reports in the Share folder for all Deans and relevant departments/division within fourteen (14) days after completion of surveys.

B. For request by Faculties and DQSA (for ratings by Agencies/Professional Bodies) on surveyed results, DARP aims to submit accurate reports/enquiries/requests within fourteen (14) days from date of receipt of report/enquiry/request or by any given deadline, whichever is earlier.

C. For dealings with internal UTAR faculties/departments/alumni/graduating students/final year students, DARP aims to:

  • respond to all requests/enquiries/feedback/complaints within three (3) working days
  • resolve all requests/enquiries/feedback/complaints, within seven (7) working days from date of receipt of request /enquiry/feedback/complaint
D. For requests/enquiries via telephone calls/emails, DARP aims to:
  • Immediate respond to all telephone calls
  • respond to emails within two (2) working day
E. Guide UTAR Alumni Association for continuing growth and expansion in term of association membership and contribution towards the development of the University.