DARP Service Charter

DARP Guiding Principle:

Provision of quality service to final year students, graduating students and alumni on

• Employment /Career /Placement

• Industry Training

• Post Graduate Studies and Financial Assistance

• Surveys (for both UTAR survey and Tracer Study, as well as Employer Survey)

• Alumni Relation Activities

• UTAR Alumni Association of Malaysia

DARP Commitment:

• Courteous and helpful at all times

• Reply to enquiries /requests/feedback/complaints promptly

• Give accurate and clear information

• Work together with UTAR Alumni Association for Alumni bonding and networking

DARP Customer Service Standards:

A.   For compilation of data for Ranking/Rating exercises required by faculties and DQSA, DARP aims to:

• initiate immediate compilation of data by deadlines of surveys
• submit and upload data and analysis reports in the Share folder for all Deans and relevant departments/division  within fourteen(14) days after completion of surveys.

B. For request by Faculties and DQSA (for ratings by Agencies/Professional Bodies) on surveyed results, DARP aims to submit accurate reports/enquiries/requests within fourteen(14) days from date of receipt of report/enquiry/request or by any given deadline,  whichever is earlier.

C.   For dealings  with  internal UTAR faculties/departments/alumni/graduating students/final year students, DARP aims to:

• respond to all requests/enquiries/feedback/complaints within three(3) working days
• resolve all requests/enquiries/feedback/complaints, within seven(7) working days from date of receipt of request /enquiry/feedback/complaint.

D.   For requests/enquiries via telephone calls/emails, DARP aims to:

• Immediate respond to all telephone calls
• respond to emails within two(2) working day

E. Guide UTAR Alumni Association for continuing growth and expansion in term of association membership and contribution towards the development of the University.